Hire an offshore senior customer service representative in Pakistan
Handles the harder conversations and escalations, and helps keep the rest of the team consistent.
What your senior customer service representative can take on
A full-time team member who works only for you, inside your systems and on your processes. We agree the exact duties with you on the discovery call.
- Complex enquiries and complaints
- Escalations from the wider team
- Quality checks on tickets
- Training notes and process updates
- Reporting on common issues
One monthly price, everything handled
The monthly price includes their salary and our leasing fee. The Australian figure is fully loaded: market-rate salary, 12% super, payroll tax, workers' compensation, desk, hardware and recruitment.
Employment And HR
We employ your team member and handle the contract and HR administration.
Payroll And Statutory Obligations
Salaries and statutory obligations in Pakistan are handled by us. You receive one monthly invoice in AUD.
Day-To-Day Supervision
Supervision on the ground in Karachi, while your team member takes direction from you.
Equipment And Secure IT
Desk, computer, dual screens and secure access to your systems, configured and tested before day one.
From first call to first day
Typically four to six weeks. You only commit once you have met someone you want on your team.
Discovery Call
A 30-minute, no-pressure conversation to finalise the role: the job description, the day-to-day tasks and the experience it needs.
Talent Sourcing
We search for, screen and skills-test candidates against your role, so you only meet people who fit.
Interview And Finalise
You interview the shortlist and make the decision. Nobody joins your team without your sign-off.
Onboarding And Setup
We get your new team member set up and introduced to how you work, so they're ready from day one.