Hire an offshore customer service team leader in Pakistan
Leads your offshore support team day to day, so you have one person accountable for service levels.
What your customer service team leader can take on
A full-time team member who works only for you, inside your systems and on your processes. We agree the exact duties with you on the discovery call.
- Rostering and shift cover
- Coaching and quality reviews
- Service level and backlog reporting
- Handling escalations
- Running team huddles and handovers
One monthly price, everything handled
The monthly price includes their salary and our leasing fee. The Australian figure is fully loaded: market-rate salary, 12% super, payroll tax, workers' compensation, desk, hardware and recruitment.
Employment And HR
We employ your team member and handle the contract and HR administration.
Payroll And Statutory Obligations
Salaries and statutory obligations in Pakistan are handled by us. You receive one monthly invoice in AUD.
Day-To-Day Supervision
Supervision on the ground in Karachi, while your team member takes direction from you.
Equipment And Secure IT
Desk, computer, dual screens and secure access to your systems, configured and tested before day one.
From first call to first day
Typically four to six weeks. You only commit once you have met someone you want on your team.
Discovery Call
A 30-minute, no-pressure conversation to finalise the role: the job description, the day-to-day tasks and the experience it needs.
Talent Sourcing
We search for, screen and skills-test candidates against your role, so you only meet people who fit.
Interview And Finalise
You interview the shortlist and make the decision. Nobody joins your team without your sign-off.
Onboarding And Setup
We get your new team member set up and introduced to how you work, so they're ready from day one.